Contact Us
Got a question about one of the betting sites not on GamStop we've covered, spotted something that needs updating, or want to flag an experience with a casino not on GamStop? This page explains how to reach us and what kind of enquiries we're best placed to help with.
How to reach the team
The quickest way to contact us is by email at [email protected]. We read every message and typically reply within 48 hours, though it can take a little longer during busy periods. Please include as much detail as possible — the name of the operator, the page you're referring to, and what prompted your message — so we can look into it properly.
What we can help with
- Corrections or updates to our reviews of non Gamstop casinos, including changes to bonus terms, licensing, or payment methods
- Suggestions for new casinos not on Gamstop or betting sites not on Gamstop that we haven't yet covered
- General feedback on how we rate and rank operators, including questions about our methodology
- Reports of broken links, outdated offers, or anything on the site that looks wrong
- Questions about how self-exclusion schemes interact with sites outside the UK's local framework
What we can't do
We're an independent comparison and review site — we don't operate any casino, hold player funds, or have the ability to process withdrawals, resolve account disputes, or reverse a self-exclusion on a reader's behalf. If you have an issue with a specific operator, such as a delayed payment or a disputed bonus, that has to be raised directly with the casino's own support team, since only they can access your account. Where a dispute can't be resolved directly, checking whether the operator holds a licence with an out-of-country regulator — most non Gamstop casinos on this site are licensed in Curaçao rather than by the UK Gambling Commission — will usually point you toward the right complaints route for that jurisdiction.
If your enquiry is about problem gambling, or you're thinking about self-exclusion, our Responsible Gambling page has practical information on tools and support services, and it doesn't hinge on us being able to intervene directly.
Before you write in about a specific operator
It often saves time to check a few things first:
- Read the full review and comparison table on our Non GamStop Casinos 2026 guide — many common questions about bonus terms, payment methods and game selection are answered there
- Check the operator's own terms and conditions page, since wagering requirements and withdrawal limits sit with them, not with us
- Note down any reference numbers or dates if you're reporting a factual error, as it helps us verify and correct it faster
Feedback on our reviews and ratings
We rank sites like Betmica, Kikibet, Betninja, WinnerIsland and the other operators featured on this site using our own editorial criteria, and we're happy to explain how a particular score was reached if you ask. If you've played at one of the casinos we've reviewed and think our assessment is out of date — a bonus has changed, a payment method has been dropped, or something else has moved on — that kind of feedback is genuinely useful and helps us keep the guide accurate. It doesn't change how listings are ranked, but it does help us flag when a review needs a fresh look.
For anything about who we are and how the site is run, see our About Us page. Our Terms and Conditions cover how the site itself may be used.
A note on responsible play
This site is intended for readers aged 18 and over. If you're contacting us because you've self-excluded and are reconsidering that decision, we'd encourage you to weigh that carefully — our Responsible Gambling page has resources that can help with that thinking, whichever way you land on it.